ITIL® Foundation (Version 5)
ტრენინგის კოდი
H54JJS
ხანგძლიობა
2 დღე, 16 საათი
კურსის აღწერა
მიზანი
მოთხოვნა
კურსის პროგრამა
კურსის აღწერა
Overview
ITIL® Foundation (Version 5) provides a powerful introduction to the core principles of modern digital product and service management, giving you a shared language and a clear understanding of what drives high performing organizations. It offers a streamlined overview of the ITIL framework—its guiding principles, core models, and foundational concepts—and shows how these elements enable organizations to design, deliver, and continually enhance products and services that create real value. The course highlights how ITIL has evolved to meet today’s demands, incorporating data driven decision making, automation, artificial intelligence, and contemporary ways of working, while remaining flexible enough to support organizations at any maturity level.
The ITIL Foundation (Version 5) examination confirms that candidates have the essential knowledge. This course is a prerequisite for advanced ITIL (Version 5) training.
Certifications and related exams
The course prepares candidates for the ITIL® Foundation (Version 5) certification exam from PeopleCert, equipping them with the essential knowledge and confidence needed to demonstrate their understanding of the ITIL Framework. Successful completion of the exam earns the globally recognized ITIL Foundation credential and provides the required entry point for progressing to advanced ITIL (Version 5) qualifications.
მიზანი
Objectives
After completing this course, you should be able to understand and explain:
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Key ITIL terms and definitions
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The ITIL Four Dimensions of Product and Service Management
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The ITIL Product and Service Lifecycle
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The ITIL Value System
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Value stream identification, mapping, and management
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ITIL and AI
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ITIL and other frameworks
მოთხოვნა
Prerequisites
There are no prerequisites for ITIL® Foundation (Version 5). The course is designed to be accessible to anyone interested in understanding modern digital product and service management. While no prior experience is required, familiarity with digital or IT‑enabled environments can help participants get even more value from the training.
Audience
This course is ideal for digital and IT professionals, managers and team leaders, business and service‑focused roles, career starters and career changers, organizations seeking alignment, and professionals and organizations seeking to elevate the way they design, deliver, and improve digital products and services.
კურსის პროგრამა
Course outline
Module 1: Key Concepts of Digital Product and Service Management
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Define the ITIL Product and Service Lifecycle
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Define digital product and service management
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Experience, Strategy and Transformation
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Service offerings and service interactions
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Value co-creation
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Outputs vs outcomes
Module 2: Service Relationships
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Define organization, service provider, service consumer, and digital product vendor as key concepts of service relationships
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Define basic, cooperative, and collaborative (partnership)
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Define the service journey as a key concept of service relationships
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Define sponsor, customer, and user roles as key concepts of service relationships
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Define service quality and service level as key concepts of service relationships
Module 3: The ITIL Value System (VS)
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Components of the ITIL value system
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The ITIL Guiding Principles
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Governance
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Value Chain
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Management Practices
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Continual Improvement
Module 4: Governance
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Define governance
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Explain the enabling nature and the activities of governance
Module 5: ITIL Guiding Principles
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Understand and apply the ITIL Guiding Principles
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Describe the interaction of the ITIL Guiding Principles and how they work together
Module 6: Value Chain and ITIL Management Practices
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Identify the purpose of each ITIL Product and Service Lifecycle management activity within the value chain
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Recall key terms and definitions related to value chain activities
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Explain how value chain activities are supported by management practices to enable value creation
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Understand the role of management practices within the ITIL Value System
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Explain the structure and benefits of the Official ITIL Practice Guides.
Module 7: Value Streams: Mapping and Management
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Understand the purpose and key concepts of value stream mapping and management
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Understand the relationship between value stream mapping and value stream management.
Module 8: Continual Improvement
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Describe continual improvement within the ITIL Value System and its role in organizations
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Understand the steps of the ITIL Continual Improvement model.
Module 9: The Four Dimensions of Product and Service Management
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Explain the ITIL Four Dimensions of Product and Service Management and their importance in a holistic approach
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Understand how AI can assist in the product and service lifecycle
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Understand the ITIL AI Capability model
Module 10: ITIL and Other Frameworks Integration
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Understand how ITIL and DevOps complement each other across the product and service lifecycle
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Recognize how ITIL practices can effectively collaborate with DevOps ways of working
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Understand why project management is important when applying ITIL practices
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Understand how ITIL can be combined with PRINCE2 Project Management or PRINCE2 Agile to deliver products and services effectively
ტრენინგზე რეგისტრაცია
ITIL® Foundation (Version 5)
ტრენინგის კოდი:
H54JJS
ხანგძლიობა:
2 დღე, 16 საათი
