ITIL® 4 Foundation

Курс призначений для всіх співробітників ІТ, для отримання загального представлення найкращих практик у формуванні та наданні сервісів через Ланцюжок створення Цінності (Service Value Chain).

This courseis designed for professionals who hold an ITIL® 4 Foundation certificate (or any higher-level ITIL 4 credential, excluding Cloud and Sustainability) and wish to transition to ITIL (Version 5). This bridge syllabus focuses exclusively on the new, modified, and expanded concepts introduced in the latest version, without reassessing topics that remain unchanged from ITIL 4.

The course covers the best practice framework of ITIL 4 at a foundational level. Students will learn about the service value system (SVS), the four dimensions of service management, the service value chain, the 7 guiding principles, and service management practices. 

This course covers the best practice framework of ITIL 4 at a foundational level, bridging the gap between ITIL 2011 and ITIL 4.