VMware vSphere: Troubleshooting [V8]

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Overview

This five-day training course provides you with the knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 8 environment. This course increases your skill level and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.

Product Alignment

VMware ESXi 8.0
VMware vCenter Server 8.0

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Objectives

By the end of the course, you should be able to meet the following objectives:

Introduce troubleshooting principles and procedures
Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
Explain the purpose of common vSphere log files
Identify networking issues based on reported symptoms
Validate and troubleshoot the reported networking issue
Identify the root cause of networking issue
Implement the appropriate resolution to recover from networking problems
Analyze storage failure scenarios using a logical troubleshooting methodology identify the root cause of storage failure
Apply the appropriate resolution to resolve storage failure problems
Troubleshoot vSphere cluster failure scenarios
Analyze possible vSphere cluster failure causes
Diagnose common VMware vSphere® High Availability problems and provide solutions
Identify and validate VMware ESXiTM host and VMware vCenter® problems
Analyze failure scenarios of ESXi host and vCenter problems
Select the correct resolution for the failure of ESXi host and vCenter problems
Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
Troubleshoot performance problems with vSphere components

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Prerequisites

This course requires completion of one the following courses:

VCP-DCV certification
VMware vSphere: Install, Configure, Manage
VMware vSphere: Operate, Scale and Secure

The course material presumes that you can perform the following tasks with no assistance or guidance before enrolling in this course:

Install and configure ESXi
Install vCenter Server
Create vCenter Server objects, such as data centers and folders
Create and modify a standard switch
Create and modify a distributed switch
Connect an ESXi host to NAS, iSCSI, or Fibre Channel storage
Create a VMware vSphere VMFS datastore
Modify a virtual machine’s hardware
Migrate a virtual machine with VMware vSphere® vMotion® and VMware vSphere® Storage vMotion®
Configure and manage a VMware vSphere® Distributed Resource SchedulerTM cluster
Configure and manage a VMware vSphere HA cluster
Basic knowledge of command line tools like ESXCLI, DCLI, and PowerCLI

If you cannot complete these tasks, VMware recommends that you take the VMware vSphere: Install, Configure, Manage [V8] course instead.

Audience

System architects and system administrators

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Outline

1 Course Introduction

Introductions and course logistics
Course objectives

2 Introduction to Troubleshooting

Define the scope of troubleshooting
Use a structured approach to solve configuration and operational problems
Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3 Troubleshooting Tools

Discuss the various methods to run commands
Discuss the various ways to access ESXi Shell
Use commands to view, configure, and manage your vSphere components
Use the vSphere CLI
Use ESXCLI commands from the vSphere CLI
Use Data Center CLI commands
Identify the best tool for command-line interface troubleshooting
Identify important log files for troubleshooting vCenter Server and ESXi
Describe the benefits and capabilities of VMware SkylineTM
Explain how VMware Skyline works
Describe VMware SkylineTM Health
Describe VMware Skyline AdvisorTM

4 Troubleshooting Virtual Networking

Analyze and troubleshoot standard switch problems
Analyze and troubleshoot virtual machine connectivity problems
Analyze and troubleshoot management network problems
Analyze and troubleshoot distributed switch problems

5 Troubleshooting Storage

Discuss the vSphere storage architecture
Identify the possible causes of problems in the various types of datastores
Analyze the common storage connectivity and configuration problems
Discuss the possible storage problems causes
Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility
Review vSphere storage architecture and functionality necessary to troubleshoot storage problems
Use ESXi and Linux commands to troubleshoot storage problems
Analyze log file entries to identify the root cause of storage problems
Investigate ESXi storage issues
Troubleshoot VM snapshots
Troubleshoot storage performance problems
Review multipathing
Identify the common causes of missing paths, including PDL and APD conditions
Solve the missing path problems between hosts and storage devices

6 Troubleshooting vSphere Clusters

Identify and troubleshoot vSphere HA problems
Analyze and solve vSphere vMotion problems
Diagnose and troubleshoot common vSphere DRS problems

7 Troubleshooting Virtual Machines

Discuss virtual machine files and disk content IDs
Identify, analyze, and solve virtual machine snapshot problems
Troubleshoot virtual machine power-on problems
Identify possible causes and troubleshoot virtual machine connection state problems
Diagnose and recover from VMware Tools installation failures

8 Troubleshooting vCenter Server and ESXi

Analyze and solve vCenter Server service problems
Diagnose and troubleshoot vCenter Server database problems
Use vCenter Server Appliance shell and the Bash shell to identify and solve problems
Identify and troubleshoot ESXi host problems