Oracle SBC Troubleshooting

Required Prerequisite

• Oracle SBC Configuration and Administration Ed1

Audience

• System Integrator
• Support Engineer

Course Topics

1.Troubleshooting Hardware and the Network

• Identify and resolve boot issues
• Identify and troubleshoot system issues
• Identify and resolve hardware issues
• Boot the Session Border Controller (SBC) and monitor the boot process
• Identify and troubleshoot network issues

2. Session Border Controller Review

• Reviewing media handling
• Reviewing configuration
• Building, testing and verifying a from scratch configuration
• Reviewing signaling

3. Troubleshooting Tools

• Using the alarm system and syslog
• Using Historical Data Recording (HDR)
• Using the built-in Packet Trace feature
• Using ACLI commands as troubleshooting tools
• Using the SBC logging functions and log files
• Using SNMP
• Using Call Detail Records (CDRs)

4. Troubleshooting Signaling Problems

• Monitoring and troubleshooting signaling by using ACLI commands
• Troubleshooting policy-based routing
• Troubleshooting registration issues
• Troubleshooting session agents related issues

5. Troubleshooting Media Problems

• Troubleshooting media problems
• Concepts review: media flows, media timers, NAT entries
• The Middbox-Box Control Daemon (MBCD)

6. Troubleshooting High Availability mechanism issues

• Troubleshooting HA
• Brief review of the HA mechanism
• HA connectivity
• Checkpointing
• HA states and state transitions