Workspace ONE®: Configure and Manage
Course code
WS1CM
Duration
5 Days, 40 Acad. Hours
Course Overview
Objectives
Prerequisites
Course Outline
Course Overview
Course Overview
Master enterprise device management with Workspace ONE UEM
Delivered by an Omnissa Certified Instructor, the Workspace ONE: Configure and manage course equips IT professionals with the skills to deploy, manage, and secure devices, applications, and user access using Workspace ONE UEM across multiple platforms. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle.
Objectives
Course Objectives
- Understand the course scope, structure, and role-based outcomes for Workspace ONE configuration and management.
- Describe the Workspace ONE platform, architecture, and core services.
- Navigate and configure core settings in the Workspace ONE UEM Console.
- Manage users, groups, and organizational structures in Workspace ONE UEM.
- Integrate Workspace ONE UEM with key enterprise services and systems.
- Configure and manage secure device enrollment methods.
- Create and enforce device compliance and management policies.
- Monitor and manage devices throughout their lifecycle.
- Deploy and manage applications across supported platforms.
- Configure secure mobile email and content access.
- Provide remote support and troubleshooting for managed devices.
- Apply Workspace ONE security features to protect devices and data.
- Configure secure access and authentication using Omnissa Access.
- Automate administrative tasks using Workspace ONE workflows.
- Use analytics and reports to monitor environment health.
Prerequisites
Prerequisites
Recommended:
- Understand fundamental Networking / Storage and Infrastructure concepts
- A working knowledge of Workspace ONE
- A background in End-User Computing
Target audience
Intermediate to advanced practitioners that design, deploy, manage, optimize, troubleshoot, and secure the Digital Workspace.
Course Outline
Course modules
1 Course introduction
- Introductions and course logistics
- Course objectives
2 Understanding Workspace ONE
- What is Workspace ONE?
- Workspace ONE components and architecture
- Workspace ONE Intelligent Hub & Hub Services
3 Console navigation and settings
- Navigating the Workspace ONE UEM console
- Configuring system settings and customization
4 User and group management
- User types and roles
- Organization groups
- Groups
5 Enterprise integrations
- Directory Services and ACC
- Certificate Authorities
- Dynamic Environment Manager
- Additional integrations
- Network considerations
6 Device enrollment
- Device enrollment overview
- Intelligent Hub enrollment
- Windows Desktop and Server enrollment
- Windows Multiuser
- Automated Device Enrollment for Apple devices
- Linux web enrollment
- Enrolling Google Endpoints
7 Policies
- Introduction to profiles and baselines
- Profiles
- Baselines
- Compliance policies
8 Device Management
- Device Details walkthrough
- Critical device actions
- Scripts, sensors, and tags
- Platform updates
9 Applications
- Applications Overview
- Public Applications
- Internal Applications
- Purchased Applications
- App Volume Integrations
10 Mobile email and content management
- Deploying Managed Email Settings
- PowerShell Integration
- Workspace ONE Secure Email Gateway
- Gmail integration
- Email compliance and Email Notification Service
- Content management
11 Remote support
- Workspace ONE Assist
- Workspace ONE ITSM Connector
- Intel vPro® integration
- Remote log collection and troubleshooting
12 Security
- Zero trust
- Identity and authentication
- Vulnerability Defense
- Mobile Threat Defense
- Workspace ONE Tunnel
- Security integrations
13 Omnissa Access
- Introduction to Omnissa Access
- User management
- App/resource catalog
- Authentication and policies
- Reporting and logs
14 Automating workflows
- Freestyle Orchestrator
- Creating workflows in Workspace ONE UEM
- Creating workflows in Omnissa Intelligence
- Workspace ONE APIs
15 Analytics and reporting
- Dashboards and reporting in UEM
- Omnissa Intelligence
- Experience Management
