IT Service Management Сourses

This five-day course teaches you advanced skills for configuring and maintaining a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you configure and optimize the VMware vSphere 8 features that build a foundation for a truly scalable infrastructure.

Курс призначений для всіх співробітників ІТ, для отримання загального представлення найкращих практик у формуванні та наданні сервісів через Ланцюжок створення Цінності (Service Value Chain).

This course provides you with information about the functions of IBM's DB2, a relational database manager which may be installed under a variety of operating systems on many hardware platforms.

This course teaches database administrators to perform basic database administrative tasks using Db2 11.1. These tasks include creating database objects like tables, indexes and views, and loading data into the database with Db2 utilities like LOAD and INGEST.

This credential earner has completed instructor-led learning for understanding how to plan, implement and maintain Db2 11.1 databases. Topics covered include: Advanced Monitoring; Db2 Table Space Management; Db2 Database Memory Management; Database rebuild support; Db2 database and tablespace relocation; and Db2 Incremental Backup.

The course covers the best practice framework of ITIL 4 at a foundational level. Students will learn about the service value system (SVS), the four dimensions of service management, the service value chain, the 7 guiding principles, and service management practices. 

The COBIT 5 framework covers five main topic areas: audit and assurance, risk management, information security, regulatory and compliance, and governance of enterprise IT.