Empower your workforce with Microsoft 365 Copilot Use Cases

Course code

MS-4004

Duration

1 Days, 8 Acad. Hours

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Course Overview

Objectives

Prerequisites

Course Outline

Course Overview

Overview

In MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases, students perform a series of hands-on exercises involving ten Use Cases – Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they’re licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.

Objectives

You’ll learn how to use Copilot to:

Synthesize information. Bring together information from communications and other work sources to identify key updates, decisions, risks, and next steps.
Analyze business data. Explore data, identify trends, and surface insights that can inform business decisions.
Create executive communications. Turn information and analysis into summaries, briefings, and other content for different audiences.
Plan and track work. Use AI-assisted experiences to organize projects and maintain visibility into priorities and progress.
Use agents to find insights. Create and use an agent grounded in specific business information to answer questions and support decision-making.

Prerequisites

Basic familiarity with Microsoft 365 apps and services.
Access to Microsoft Copilot and the Microsoft 365 apps used in the exercises.
Some exercises require a Microsoft 365 Copilot license. Agent Builder capabilities and agent availability depend on the licenses and admin settings configured for your organization.
Access to Microsoft OneDrive to store and share files used in the exercises.
A basic understanding of Copilot.