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CCEAA
Administering Advanced Cisco Contact Center Enterprise
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution.
Classroom Live, virtual classroom live
3 Days, 24 Acad. Hours
CCEF
Understanding Cisco Contact Center Enterprise Foundations
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions.
Classroom Live, virtual classroom live
1 Days, 8 Acad. Hours
CCEA
Administering Cisco Contact Center Enterprise
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco Unified Contact Center Enterprise (UCCE) solution.
Classroom Live, virtual classroom live
4 Days, 32 Acad. Hours
CCER
Reporting Cisco Contact Center Enterprise
The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models.
Classroom Live, virtual classroom live
2 Days, 16 Acad. Hours
CCEI
Implementing Cisco Contact Center Enterprise
The Implementing Cisco Contact Center Enterprise (CCEI) course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data.
Classroom Live, virtual classroom live
3 Days, 24 Acad. Hours
CCET
Troubleshooting Cisco Contact Center Enterprise
Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 introduces Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel and diagnosis of deployment issues.
Classroom Live, virtual classroom live
2 Days, 16 Acad. Hours
CCECE
Implementing Cisco Contact Center Enterprise Chat & Email
The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course prepares you to deploy Enterprise Chat and Email into Enterprise Contact Center environments.
Classroom Live, virtual classroom live
4 Days, 32 Acad. Hours

Cisco Systems is one of the world’s largest providers of telecommunications equipment, solutions for data storage and its processing, as well as cloud and communication services. The company’s portfolio includes products from almost all areas in the field of information technology, which can only be imagined. Therefore, if you want your IT professionals to be real aces in setting up and operating Cisco equipment, the courses are necessary investment in staff qualifications.
Cisco courses in Kyiv and Ukraine are conducted by the MUK Training Center. Our Cisco portfolio includes courses in a variety of areas: networking, IP telephony and teamwork, video conferencing, network security, wireless solutions, Cisco UCS, virtualization, cloud solutions, software-defined networking solutions, and more.
Each Cisco course will allow the student to gain the knowledge they need about a specific product or technology, confirmed by a certificate obtained after passing the exam.
The MUK Training Center offers the following Cisco courses:
• Cisco Networking Solutions Implementation and Administration (CCNA)
• Implementation of key technologies of Cisco corporate networks (ENCOR)
• Implementation and operation of core technologies Cisco Collaboration v1.0 (CLCOR)
• Implementation of Cisco Key Security Technologies (SCOR)
• Using advanced routing features and implementing additional
Services on the Cisco Enterprise Network (ENARSI)
• Implementation and Operation of Key Cisco Data Center Technologies (DCCOR)
• Implementing and Configuring the Cisco Identity Services Engine (SISE)
• Implementing Security Solutions Using VPN (SVPN)
• Introducing Cisco Wireless (v1.0) (WLFNDU)
• Building Cisco Wireless Enterprise Networks (ENWLSI)
• Configuring Cisco MDS 9000 Switches (DCMDS)
• Implementing QOS in Enterprise Networks (QOS)
• Implementing Cisco® Multi-Protocol Label Routing 3.0 (MPLS)
• Configuring BGP on Cisco® 4.0 Routers (BGP)
• Cisco Enterprise Network Design (ENSLD)
and many others.
Give your employees the opportunity to get the knowledge they need as quickly as possible and put it into practice – enroll them in Cisco courses.

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