Cisco Collaboration
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Сourse Code
Course Title
Delivery format
Duration
CCET
Troubleshooting Cisco Contact Center Enterprise (CCET)
2 Days, 16 Acad. Hours
CCEI
Implementing Cisco Contact Center Enterprise (CCEI)
3 Days, 24 Acad. Hours
CCER
Reporting Cisco Contact Center Enterprise (CCER)
2 Days, 16 Acad. Hours
CCEA
Administering Cisco Contact Center Enterprise (CCEA)
4 Days, 32 Acad. Hours
CCEF
Understanding Cisco Contact Center Enterprise Foundations (CCEF)
1 Days, 8 Acad. Hours
CCET
Troubleshooting Cisco Contact Center Enterprise (CCET)
Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 introduces Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel and diagnosis of deployment issues.
Classroom Live, virtual classroom live
2 Days, 16 Acad. Hours
CCEI
Implementing Cisco Contact Center Enterprise (CCEI)
The Implementing Cisco Contact Center Enterprise (CCEI) course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data.
Classroom Live, virtual classroom live
3 Days, 24 Acad. Hours
CCER
Reporting Cisco Contact Center Enterprise (CCER)
The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models.
Classroom Live, virtual classroom live
2 Days, 16 Acad. Hours
CCEA
Administering Cisco Contact Center Enterprise (CCEA)
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco Unified Contact Center Enterprise (UCCE) solution.
Classroom Live, virtual classroom live
4 Days, 32 Acad. Hours
CCEF
Understanding Cisco Contact Center Enterprise Foundations (CCEF)
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions.
Classroom Live, virtual classroom live
1 Days, 8 Acad. Hours
CCET
Troubleshooting Cisco Contact Center Enterprise (CCET)
Delivery format
Days
2 Days, 16 Acad. Hours
Price
CCEI
Implementing Cisco Contact Center Enterprise (CCEI)
Delivery format
Days
3 Days, 24 Acad. Hours
Price
CCER
Reporting Cisco Contact Center Enterprise (CCER)
Delivery format
Days
2 Days, 16 Acad. Hours
Price
CCEA
Administering Cisco Contact Center Enterprise (CCEA)
Delivery format
Days
4 Days, 32 Acad. Hours
Price
CCEF
Understanding Cisco Contact Center Enterprise Foundations (CCEF)
Delivery format
Days
1 Days, 8 Acad. Hours
Price
