Cisco Collaboration
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Сourse Code
Course Title
Delivery format
Duration
CI-AUCCE1
Administering Cisco Unified Contact Center Enterprise Part 1
5 Days, 40 Acad. Hours
CI-AUCCE2
Administering Cisco Unified Contact Center Enterprise Part 2
5 Days, 40 Acad. Hours
CI-VII
Cisco Video Infrastructure Implementation (VII)
5 Days, 40 Acad. Hours
CCET
Troubleshooting Cisco Contact Center Enterprise
2 Days, 16 Acad. Hours
CCEI
Implementing Cisco Contact Center Enterprise
3 Days, 24 Acad. Hours
CCER
Reporting Cisco Contact Center Enterprise
2 Days, 16 Acad. Hours
CCEA
Administering Cisco Contact Center Enterprise
4 Days, 32 Acad. Hours
CCEF
Understanding Cisco Contact Center Enterprise Foundations
1 Days, 8 Acad. Hours
CCEAA
Administering Advanced Cisco Contact Center Enterprise
3 Days, 24 Acad. Hours
CCECE
Implementing Cisco Contact Center Enterprise Chat & Email
4 Days, 32 Acad. Hours
CI-AUCCE1
Administering Cisco Unified Contact Center Enterprise Part 1
Курс описывает требования, ресурсы и инструменты, необходимые для повседневной работы с контакт-центром UCCE и его компонентами. Знания, полученные на этом курсе, соответствуют уровням технической поддержки 1-2.
Classroom Live
5 Days, 40 Acad. Hours
CI-AUCCE2
Administering Cisco Unified Contact Center Enterprise Part 2
Classroom Live
5 Days, 40 Acad. Hours
CI-VII
Cisco Video Infrastructure Implementation (VII)
Classroom Live, virtual classroom live
5 Days, 40 Acad. Hours
CCET
Troubleshooting Cisco Contact Center Enterprise
Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 introduces Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel and diagnosis of deployment issues.
Classroom Live, virtual classroom live
2 Days, 16 Acad. Hours
CCEI
Implementing Cisco Contact Center Enterprise
The Implementing Cisco Contact Center Enterprise (CCEI) course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data.
Classroom Live, virtual classroom live
3 Days, 24 Acad. Hours
CCER
Reporting Cisco Contact Center Enterprise
The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models.
Classroom Live, virtual classroom live
2 Days, 16 Acad. Hours
CCEA
Administering Cisco Contact Center Enterprise
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco Unified Contact Center Enterprise (UCCE) solution.
Classroom Live, virtual classroom live
4 Days, 32 Acad. Hours
CCEF
Understanding Cisco Contact Center Enterprise Foundations
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions.
Classroom Live, virtual classroom live
1 Days, 8 Acad. Hours
CCEAA
Administering Advanced Cisco Contact Center Enterprise
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution.
Classroom Live, virtual classroom live
3 Days, 24 Acad. Hours
CCECE
Implementing Cisco Contact Center Enterprise Chat & Email
The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course prepares you to deploy Enterprise Chat and Email into Enterprise Contact Center environments.
Classroom Live, virtual classroom live
4 Days, 32 Acad. Hours
CI-AUCCE1
Administering Cisco Unified Contact Center Enterprise Part 1
Delivery format
Days
5 Days, 40 Acad. Hours
Price
CI-AUCCE2
Administering Cisco Unified Contact Center Enterprise Part 2
Delivery format
Days
5 Days, 40 Acad. Hours
Price
CI-VII
Cisco Video Infrastructure Implementation (VII)
Delivery format
Days
5 Days, 40 Acad. Hours
Price
CCET
Troubleshooting Cisco Contact Center Enterprise
Delivery format
Days
2 Days, 16 Acad. Hours
Price
CCEI
Implementing Cisco Contact Center Enterprise
Delivery format
Days
3 Days, 24 Acad. Hours
Price
CCER
Reporting Cisco Contact Center Enterprise
Delivery format
Days
2 Days, 16 Acad. Hours
Price
CCEA
Administering Cisco Contact Center Enterprise
Delivery format
Days
4 Days, 32 Acad. Hours
Price
CCEF
Understanding Cisco Contact Center Enterprise Foundations
Delivery format
Days
1 Days, 8 Acad. Hours
Price
CCEAA
Administering Advanced Cisco Contact Center Enterprise
Delivery format
Days
3 Days, 24 Acad. Hours
Price
CCECE
Implementing Cisco Contact Center Enterprise Chat & Email
Delivery format
Days
4 Days, 32 Acad. Hours
Price
