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Administering Advanced Cisco Contact Center Enterprise (CCEAA)

Course code
CCEAA
Duration
5 Days, 40 Acad. Hours
Course Overview
Objectives
Prerequisites
Course Outline
Course Overview

Description
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) training teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.
This training also earns you 30 Continuing Education (CE) credits toward recertification.

How you’ll benefit
This training will help you:
• Learn how to optimize management of CCE solutions for proactive management of contact centers tasks
• Manage the effects of using CCE solutions for scalability and interaction between the solution components for
centralized application management
• Earn 30 CE credits toward recertification

Technology areas
• Collaboration

Request the training
Administering Advanced Cisco Contact Center Enterprise (CCEAA)
Course code:
CCEAA
Duration:
5 Days, 40 Acad. Hours
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