Implementing and Operating Cisco Collaboration Core Technologies

Section 1: Describing the Cisco Collaboration Solutions Architecture

• Overview of Cisco Collaboration Solutions Architecture
• Collaboration Deployment Models
• Licensing
• High Availability
• Capacity Planning
• Security Requirements
• Discovery 1: Using Certificates
• Disaster Recovery
• Dial Plan
• IP Network Protocols
• Discovery 2: Configure IP Network Protocols
• Codecs

Section 2: Exploring Call Signaling over IP Networks

• IP Phone Initialization
• Single Site On-Cluster Calling
• Single Site On-Cluster Call Setup Troubleshooting
• Describe the Call Setup and Teardown Process
• Describe SIP Call Signaling for Call Setup and Teardown
• Discovery 3: Configure and Troubleshoot Collaboration Endpoints
• Discovery 4: Troubleshoot Calling Issues
• Compare the Call Control Protocols
• Describe DTMF Signaling over IP Networks

Section 3: Integrating Cisco Unified Communications Manager LDAP

• Overview of LDAP Integration in Cisco Unified Communications Manager
• LDAP Synchronization in Cisco Unified Communications Manager
• LDAP Authentication in Cisco Unified Communications Manager
• LDAP Attribute Mapping in Cisco Unified Communications Manager
• LDAP Considerations in Cisco Unified Communications Manager
• Access Control Groups in Cisco Unified Communications Manager
• Feature Group Templates in Cisco Unified Communications Manager
• Discovery 5: Configure and Troubleshoot LDAP Integration in Cisco Unified Communications

Section 4: Implementing Cisco Unified Communications Manager Provisioning Features

• Overview of Provisioning Options
• Discovery 6: Deploy an IP Phone Through Auto and Manual Registration
• Self-Provisioning Prerequisites
• Self-Provisioning Components
• Self-Provisioning Authentication Modes
• Discovery 7: Configure Self-Provisioning
• Batch-Provisioning Tools
• Discovery 8: Configure Batch Provisioning

Section 5: Exploring Codecs

• Define Codecs
• Compare Audio Codecs
• Compare Video Codecs
• Evaluate the Effects of Encryption on Codecs
• Discovery 9: Explore the Cisco VoIP Bandwidth Calculator
• Describing Call Admission Control
• Discovery 10: Configure Regions and Locations

Section 6: Describing Dial Plans and Endpoint Addressing

• Dial Plan Overview
• Dial Plan Components and Their Functions
• Endpoint Addressing
• Overview of Cisco Unified Communications Manager Call Routing
• Cisco Unified Communications Manager Call-Routing Logic
• Address Methods and Digit Analysis
• Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
• Discovery 11: Implement Endpoint Addressing and Call Routing

Section 7: Implementing MGCP Gateways

• Overview of MGCP Gateways
• MGCP Gateway Implementation
• Path Selection in Cisco Unified Communications Manager
• Route Groups
• Route Lists and Route Patterns
• Digit Manipulation in Cisco Unified Communications Manager
• Discovery 12: Implement PSTN Calling Using MGCP Gateways

Section 8: Implementing Voice Gateways

• Overview of Dial Peers
• Discovery 13: Configure and Troubleshoot ISDN PRI
• Discovery 14: Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
• Digit Manipulation Features on Cisco IOS Gateways
• Discovery 15: Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
• Codec and DTMF-Relay Selection on Cisco IOS Gateways

Section 9: Configuring Calling Privileges in Cisco Unified Communications Manager

• Calling Privileges Overview
• Partitions and CSSs
• Partition and CSS Considerations
• Traditional-Approach Example: Single Site
• Traditional-Approach Example: Multiple Sites
• Time-of-Day Routing
• Client Matter Codes and Forced Authorization Codes
• Discovery 16: Configure Calling Privileges

Section 10: Implementing Toll Fraud Prevention

• Toll Fraud Prevention Overview
• Cisco Unified Communications Manager CoS for Toll Fraud Prevention
• Discovery 17: Implement Toll Fraud Prevention on Cisco Unified Communications Manager

Section 11: Implementing Globalized Call Routing

• Overview of Multisite Dial Plans
• Globalized Call Routing Overview
• Globalized Call Routing Number Formats
• Globalization of Localized Call Ingress
• Localization During Call Egress
• Discovery 18: Implement Globalized Call Routing

Section 12: Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager

• Media Resources Overview in Cisco Unified Communications Manager
• Media Resource Selection and Access Control in Cisco Unified Communications Manager
• Describing the Annunciator Feature
• Describing Unicast and Multicast MOH Characteristics
• Audio and Video Conference Bridge Devices
• Cisco Meeting Server Platforms
• Cisco Meeting Server Call Capacity
• Comparison of Audio-Conference Bridges
• Audio and Video Conference Bridge Integration Options
• MTP and Transcoder Devices
• MTP and Transcoder Requirements

Section 13: Describing Cisco Instant Messaging and Presence

• Describe Cisco IM and Presence Features and Architecture
• Compare the Protocols XMPP and SIMPLE SIP
• Clustering
• Describe Cisco Unified Communications IM and Presence Components and Communication Flows

Section 14: Enabling Cisco Jabber

• Cisco Jabber Deployment Modes
• Cisco Jabber Operational Modes
• Discovery 19: Deploy an On-Premise Cisco Jabber Client for Windows

Section 15: Configuring Cisco Unity Connection Integration

• Overview of Cisco Unity Connection Integration
• SIP Integration
• Typical Integration Mistakes
• Integration Considerations
• Discovery 20: Configure the Integration Between Unity Connection and Cisco UCM
• Discovery 21: Manage Unity Connection Users

Section 16: Configuring Cisco Unity Connection Call Handlers

• Call Handler Overview
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler

Section 17: Describing Collaboration Edge Architecture

• Describe Collaboration Edge (Expressway-C, -E)
• Describe Supported Services for B2B Collaboration
• Describe Prerequisites for Mobile and Remote Access
• Describe Service Discovery
• Explore Expressway Settings for MRA
• Describe Cisco Unified Border Element (CUBE)

Section 18: Analyzing Quality Issues in Converged Networks

• Converged Networks
• Available Bandwidth
• Components of Network Delay
• End-to-End Delay Calculations
• Jitter
• Packet Loss

Section 19: Defining QoS and QoS Models

• QoS Defined
• Network Traffic Identification
• Divide Network Traffic into Classes and Define Policies
• QoS Mechanisms
• QoS Models
• DSCP Encoding
• Expedited Forwarding and Assured Forwarding
• AF Drop Probability
• Class Selector

Section 20: Implementing Classification and Marking

• Classification and Marking Overview
• Classification and Marking at the Network and Data Link Layers
• QoS Service Class
• Cisco Marking Recommendations
• QoS Markings in a SIP Call Flow
• MQC Classification and Marking Options
• Discovery 22: EAI: Configure QoS

Section 21: Configuring Classification and Marking on Cisco Catalyst Switches

• Campus Classification and Marking
• Overview of QoS Trust Boundaries
• Ingress QoS Models
• QoS Marking and Table Maps
• Internal DSCP