VMware Horizon 8: Virtual Desktop Troubleshooting

Course code

HVDT8

Duration

2 Days, 16 Acad. Hours

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Course Overview

Objectives

Prerequisites

Course Outline

Course Overview

Overview

This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.

Product Alignment

VMware Horizon 8 V2006

Objectives

By the end of the course, you should be able to meet the following objectives:

Implement a structured approach to troubleshooting
Resolve common issues that occur in a VMware Horizon environment
Troubleshoot issues with linked and instant clones
Configure the Windows client
Identify the correct log level for gathering logs
Optimize protocols for best end-user experience

Prerequisites

VMware Horizon 8: Skills for Virtual Desktop Management

This course also requires knowledge of the following:

Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
Configuring Active Directory services, including DNS, DHCP, and time synchronization
Restricting user activities by implementing Group Policy objects
Configuring Windows systems to enable Remote Desktop Connections
Building an ODBC connection to an SQL Server database

Intended Audience

Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.

Course Outline

Outline

1. Course Introduction

Introductions and course logistics
Course objectives

2. Overview of Virtual Desktop Troubleshooting

Structured approach to troubleshooting configuration and operational problems
Applying troubleshooting methods
Documenting the steps to resolving the problem

3. Command-Line Tools and Backup Options

Using command-line tools
Backing-up and restoring VMware Horizon databases

4. Troubleshooting Horizon Linked Clone Desktops

Describe the components that make up a VMware Horizon desktop
Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
Highlight the best practice for optimizing a VMware Horizon desktop
Troubleshoot common problems with VMware Horizon desktops

5. Troubleshooting Instant Clones

Discuss how instant clones are created
Discuss what gets logged when an instant clone is created
Discuss the keywords to look for in the logs when troubleshooting instant clones
Discuss how to troubleshoot problems with instant clones

6. Windows Client

Correctly configure the Windows Client
Identify the correct log level for gathering logs
Enable the required SSL configuration level for the environment

7. Ports and Protocols

Discuss the key ports on a Horizon Environment
Discuss protocols used in the Horizon Environment
Understand the benefit of optimizing Blast
Become familiar with the optimization features for Blast
Implement GPO changes for Blast
Become familiar with the causes for Black Screens
Discuss how to troubleshoot Black Screen problems
Identify problems encountered when applying GPOs
Discuss how to troubleshoot GPO-related problems

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VMware Horizon 8: Virtual Desktop Troubleshooting

Course code:

HVDT8

Duration:

2 Days, 16 Acad. Hours

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