Troubleshooting Cisco Contact Center Enterprise
Course code
CCET
Duration
2 Days, 16 Acad. Hours
Course Overview
Objectives
Prerequisites
Course Outline
Course Overview
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
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Troubleshooting Cisco Contact Center Enterprise
Course code:
CCET
Duration:
2 Days, 16 Acad. Hours
