ITIL® Foundation Bridge (Version 5)
Course code
H54JSS
Duration
1 Days, 8 Acad. Hours
Course Overview
Objectives
Prerequisites
Course Outline
Course Overview
Course overview
This courseis designed for professionals who hold an ITIL® 4 Foundation certificate (or any higher-level ITIL 4 credential, excluding Cloud and Sustainability) and wish to transition to ITIL (Version 5). This bridge syllabus focuses exclusively on the new, modified, and expanded concepts introduced in the latest version, without reassessing topics that remain unchanged from ITIL 4.
The course introduces key digital product and service management concepts not covered in ITIL 4, establishing a common language for modern organizational practices. You gain an overview of the updated ITIL (Version 5) framework—including core model enhancements—and learn how these elements drive the creation, delivery, and continual improvement of services. By bridging existing ITIL 4 knowledge, you understand how value is co-created in an era of AI, automation, and data-driven decision-making, while remaining adaptable to diverse organizational contexts.
The associated exam assesses a candidate’s ability to recall and understand the ITIL (Version 5) framework as defined in the syllabus. Successful completion awards the ITIL Foundation (Version 5) certification, fulfilling the prerequisite for all higher-level ITIL (Version 5) qualifications.
Objectives
Course objectives
After completing this course, you should be able to understand and explain:
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Key ITIL terms and definitions
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The ITIL four dimensions of product and service management
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The ITIL product and service lifecycle
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The ITIL Value System
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Value stream identification, mapping, and management
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ITIL and AI
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ITIL and other frameworks
Prerequisites
Audience
- This course is ideal for anyone who has successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wants to transition to ITIL Foundation (Version 5). This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.
Prerequisites
- Before attending this course, you should hold an ITIL 4 Foundation certificate or any higher-level ITIL 4 credential (excluding Cloud and Sustainability).
Course Outline
Course outline
Module 1: Key Concepts of Digital Product and Service Management
- Product and service Management
- Service offering
- Value co-creation
Module 2: Service Relationships
- Define organization, service provider, service consumer, and digital product vendor
- Define and Understand: basic, cooperative, and collaborative (partnership) service relationship
- Define sponsor, customer, and user roles; Define service quality and service level
- Understand the role of service provider, service consumer, and digital product vendor
- Explain utility, warranty, user experience, and sustainability
Module 3: The ITIL Value System
- Know the components of the ITIL Value System and their role in an organization:
- Guiding principles
- Governance
- Value chain
- Management practices
- Continual improvement
- Explain the ITIL Value System and its purpose
Module 4: Governance
- Define governance
- Explain the enabling nature and the activities of governance
Module 5: ITIL Guiding Principles
- Describe the interaction of the ITIL Guiding Principles and how they work together
Module 6: Value Chain, Lifecycle Activities, and ITIL Management Practices
- Introduction to ITIL Product and Service Lifecycle
- Purpose of the ITIL Product and Service Lifecycle management activities
- Value chain
- Management practices
Module 7: Value Streams: Mapping and Management
- Key concepts of value stream mapping and management
- Purpose of value stream mapping and management
Module 8: Continual improvement
- List the steps of the ITIL Continual Improvement model
- Understand the steps of the ITIL Continual Improvement model
- Describe continual improvement within the ITIL Value System and its role in the organization
Module 9: The Four Dimensions of Product and Service Management and AI
- Introduction to the ITIL four dimensions of product and service management
- Internal factors and external factors
- Introduction to AI
- ITIL AI governance
Module 10: ITIL and Other Frameworks Integration
- ITIL and DevOpsUnderstand how ITIL and DevOps can be used together
- Understand how ITIL and DevOps are complementary in the management of the product and service lifecycle
- ITIL and PRINCE2Understand why project management is important in ITIL
- Understand how ITIL and PRINCE2 are complementary in the management of the product and service lifecycle
