ITIL® 4 Leader: Digital and IT Strategy (DITS)

Prerequisites

Before registering for this course, candidates must currently hold the ITIL 4 Foundation certificate and have at least three years managerial experience.

Audience

• Senior IT leaders and executives
• Managers, supervisory staff and team leaders
• IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
• IT professionals working in roles associated with a service-based business model
• IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
• Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework

Course Outline

PART I

Module 1: What is Digital and IT Strategy?

• Introduction of key concepts
  • Digital and IT strategy
  • Digital disruption
  • Transformation

PART II

Module 2: The Strategy Journey

• Alignment of the digital and IT strategy journey with the continual improvement model

Module 3: What is the Vision?

• Types of digital disruptions
• Factors that impact organizations
• Examples of digital maturity and positioning models
• Guidance on how to craft a compelling digital vision

Module 4: Where Are We Now?

• Assessing an organization’s digital readiness
• Assessing internal and external environments and their impact

Module 5: Where Do We Want to Be and How Do We Get There?

• Strategy cycles and horizons
• Structuring a business case for change
• Selecting the appropriate business model
• Planning a strategy that meets the organization’s objectives relative to its customers and internal and
  external environments
• Framing discussions and obtaining buy-in from key stakeholders

Module 6: Take Action!

• Implementing a digital and IT strategy, including digital transformation, at all levels of an organization Structuring, leading and communicating as part of several different types of strategic change initiatives

Module 7: Did We Get There?

• Measuring the progress and effectiveness of a strategy
• OKRs, CSFs, and KPIs
• Guidance on how to change an existing strategy

Module 8: How Do We Keep the Momentum Going?

• Recommendations on parallel operating models
• Surviving and thriving in a volatile, uncertain, complex, and ambiguous (VUCA) environment
• Continual improvement of the organization’s digital transformation efforts

PART III

Strategic Capabilities

• Strategic capabilities used through all stages of the digital and IT strategy journey

Module 9: Digital Leadership

• The role of today’s digital leader
• Overview of skills to be developed, for both existing and aspiring leaders

Module 10: Managing Innovation and Emerging Technologies

• How organizations manage innovation, adopt emerging technologies, and create an environment that fosters innovation

Module 11: Digital Risk

• Potential risks to consider when initiating digital transformation

Exam Preparation

Assignments

• The in-course assessment is required as part of the official DITS certification process. In addition to passing the DITS examination, students must complete 4 case studies in order to achieve the DITS certification.