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ITIL® 4 Foundation Bridge

Course code
HU0C7S
Duration
1 Days, 8 Acad. Hours
Course Overview
Objectives
Prerequisites
Course Outline
Course Overview

Course overview

This course covers the best practice framework of ITIL 4 at a foundational level, bridging the gap between ITIL 2011 and ITIL 4. Students will learn about the service value system (SVS), the four dimensions of service management, the service value chain, the seven guiding principles, and service management practices.
ITIL 4 is a non-prescriptive, industry best practice providing a vendor-neutral, technology-agnostic framework to address service management challenges by reshaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, including Lean, Agile and DevOps.

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ITIL® 4 Foundation Bridge
Course code:
HU0C7S
Duration:
1 Days, 8 Acad. Hours
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