IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management

This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.

• Describe the logical representation of assets and configuration items
• Create and specify Configuration Items manually or through promotion, or import
• Verify IT configurations through Configuration Item audit
• Articulate how IBM SmartCloud Control Desk support Service Asset Management
• Create and implement automated changes from response plans
• Perform impact analysis, schedule, and authorize changes
• Understand how IBM SmartCloud Control Desk supports the Release Management Process
• Perform mass updates of software from the Definitive Medial Library