IBM Control Desk 7.6.0.2 Fundamentals
Course code
TP352GUA
Duration
2 Days, 16 Acad. Hours
Course Overview
Objectives
Prerequisites
Course Outline
Course Overview
Overview
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk
Objectives
Objectives
After you complete this course, you can perform the following tasks:
- Describe the features of IBM Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform the initial configuration
- Explain the processes managed by IBM Control Desk
Prerequisites
Audience
This course is suitable for all roles, including installers, administrators, and service desk agents.
Prerequisites
Before taking this course, you should have the following skills:
-
- Basic browser navigation skills
Course Outline
Topics
- Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Configuration, Change, and Release Management
Request the training
IBM Control Desk 7.6.0.2 Fundamentals
Course code:
TP352GUA
Duration:
2 Days, 16 Acad. Hours
