Module 1: The boot process
• Explain the boot processs
• Get started with troubleshooting
• Troubleshoot boot issues
Exercises
• Netboot a system at the loader prompt
Module 2: Troubleshooting multiple disk failures
• Troubleshoot systems with multiple failed disks
Exercises
• Troubleshoot a disk issue
• Troubleshoot a storage issue
Module 3: ONTAP upgrades and reverts
• Review ONTAP upgrade types
• Examine ONTAP reversion rules
• Discuss firmware updates
Exercises
Perform an ONTAP upgrade
Module 4: Storage controller problems
• Define basic terms in hardware faults
• Explain error and recovery flow types
• Identify logs that are used for troubleshooting
• Describe methods of analyzing data
Exercises
• Planning replacements
• Panic strings
Module 5: Performing triage for a failure
• Investigate problem determination
• Examine AutoSupport files
• Manage core files
• Discuss log files
• Explore aggregate and volume management
• Discuss takeover and giveback
Exercises
• Access a core file
• Relocate an aggregate
• Recover a deleted volume
Module 6: Troubleshooting storage issues
• Identify disk and media errors
• Describe how RAID manages disk errors
• Locate and use SCSI codes
Exercises
• Power-cycle a shelf
• Troubleshoot a storage issue