Deploying Cisco Unified Contact Center Express (UCCXD)
Код курсу
UCCXD
Тривалість
5 Днів, 40 Ак. Годин
Опис курсу
Цілі
Вимоги
Програма курсу
Опис курсу
This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
Цілі
Who should attend
Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products.
Вимоги
Prerequisites
To fully benefit from this course, students should have the following prerequisite skills and knowledge: Internetworking Fundamentals Basic IP telephony concepts Cisco Unified Communications Manager Cisco IP phones, Cisco IP Communicator Contact Center operations.
Програма курсу
Outline
Module 1: Cisco Unified CCX Product Overview
Lesson 1: Cisco Unified CCX Product Packages
Lesson 2: Cisco Unified CCX Architecture
Lesson 3: Designing Cisco Unified CCX
Module 2: Cisco Unified CCX Installation and Configuration
Lesson 1: Installing Cisco Unified CCX
Lesson 2: Managing Cisco Unified CCX Lesson 3: Configuring Basic Properties of Cisco Unified CCX
Module 3: Cisco Unified CCX Scripting
Lesson 1: Understanding Script Editor Basics
Lesson 2: Creating a Basic IVR Script Lesson 3: Prompting and Collecting Information
Lesson 4: Accessing an External Database
Lesson 5: Making Decisions
Lesson 6: Confirming Caller Input
Module 4: Cisco Unified CCX ACD Operations
Lesson 1: Implementing Cisco Unified CCX
Lesson 2: Scripting Fundamentals for Cisco Unified CCX
Lesson 3: Using Desktop Administration
Lesson 4: Advanced Cisco Unified Contact Center Express Scripting Topics
Lesson 5: Using Cisco Unified CCX Reports
Module 5: Cisco Unified Contact Center Express Premium Functions
Lesson 1: Configuring the Outbound Dialer
Lesson 2: Configuring Agent Email and Agent Web Chat Lesson 3: Understanding ASR and TTS
Module 6: Cisco Unified CCX Maintenance
Lesson 1: Using Cisco Unified RTMT
Lesson 2: Using the Disaster Recovery System
Реєстрація на найближчий курс
Deploying Cisco Unified Contact Center Express (UCCXD)
Код курсу:
UCCXD
Тривалість:
5 Днів, 40 Ак. Годин
