Troubleshoot Workspace ONE UEM
Код курсу
WS1T
Тривалість
5 Днів, 40 Ак. Годин
Опис курсу
Цілі
Вимоги
Програма курсу
Опис курсу
Overview
Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.
Цілі
Course objectives:
• Summarize the basic troubleshooting methodology.
• Outline common troubleshooting techniques in the Workspace ONE UEM console.
• Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
• Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
• Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
• Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
Вимоги
Target audience
• Intermediate to advanced practitioners that support Workspace ONE UEM environments.
Prerequisites Recommended:
• A working knowledge of Omnissa Workspace ONE UEM infrastructure
• A background in End-User Computing
• Completed Workspace ONE UEM Deploy and Manage course
Програма курсу
Outline
1 Course introduction
• Introductions and course logistics
• Course objectives
2 Workspace ONE foundations
• Navigating and customizing the console
• Workspace ONE UEM console foundations
• Workspace ONE Hub Services
• Workspace ONE UEM accounts
3 Workspace ONE architecture
• Workspace ONE & modern SaaS architecture
• Workspace ONE UEM architecture
• Additional Workspace ONE components
• Workspace ONE example use cases
4 Fundamentals of troubleshooting Workspace ONE UEM
• Software troubleshooting and support methods
• Core components topology
• Integrated components topology
• Workspace ONE UEM log files
5 Workspace ONE UEM console troubleshooting
• Workspace ONE UEM troubleshooting overview
• Group management and assignment
• System settings and roles
• Analytic events
• Collecting and analyzing Workspace ONE UEM logs
6 Integration troubleshooting
• Integration overview
• AirWatch Cloud Connector
• Directory Services integration
• Directory Users and Groups synchronization
• Certificate Authority integration
• Omnissa Access and Workspace ONE Intelligent Hub
7 Endpoint troubleshooting
• Endpoint topology overview
• Tools and resources for troubleshooting
• Workspace ONE Assist
• Troubleshooting common issues
8 Application troubleshooting
• Applications overview
• Configuration review
• Tools and resources for troubleshooting
• Public applications
• Internal applications
• Purchased applications
9 Unified Access Gateway and Edge services troubleshooting
• Unified Access Gateway architecture overview
• Unified Access Gateway configuration review
• Tools and resources for troubleshooting
• Content Gateway on Unified Access Gateway
• Workspace ONE Tunnel on Unified Access Gateway 10 Email troubleshooting
• Email architecture overview
• Email profile configuration review
• Tools and resources for troubleshooting
• Workspace ONE Secure Email Gateway on Unified Access Gateway
• PowerShell integration
Реєстрація на найближчий курс
Troubleshoot Workspace ONE UEM
Код курсу:
WS1T
Тривалість:
5 Днів, 40 Ак. Годин
