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Oracle SBC Troubleshooting

Код курсу
5 Днів, 40 Ак. Годин
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Course overview

This Oracle SBC Troubleshooting training course is designed for Tier-1 and Tier-2 technical support professionals. Expert Oracle University instructors will teach you how to effectively troubleshoot problems with SIP call flows through the Oracle Communication SBCs series.


Course Objectives

  • Troubleshoot hardware and networking related issues
  • Master the relevant troubleshooting tools and techniques
  • Monitor and troubleshoot signaling issues
  • Monitor and troubleshoot media issues
  • Monitor and troubleshoot high availability issues

Required Prerequisite

  • Oracle SBC Configuration and Administration Ed1


  • System Integrator
  • Support Engineer
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Course Topics

1.Troubleshooting Hardware and the Network

  • Identify and resolve boot issues
  • Identify and troubleshoot system issues
  • Identify and resolve hardware issues
  • Boot the Session Border Controller (SBC) and monitor the boot process
  • Identify and troubleshoot network issues

2. Session Border Controller Review

  • Reviewing media handling
  • Reviewing configuration
  • Building, testing and verifying a from scratch configuration
  • Reviewing signaling

3. Troubleshooting Tools

  • Using the alarm system and syslog
  • Using Historical Data Recording (HDR)
  • Using the built-in Packet Trace feature
  • Using ACLI commands as troubleshooting tools
  • Using the SBC logging functions and log files
  • Using SNMP
  • Using Call Detail Records (CDRs)

4. Troubleshooting Signaling Problems

  • Monitoring and troubleshooting signaling by using ACLI commands
  • Troubleshooting policy-based routing
  • Troubleshooting registration issues
  • Troubleshooting session agents related issues

5. Troubleshooting Media Problems

  • Troubleshooting media problems
  • Concepts review: media flows, media timers, NAT entries
  • The Middbox-Box Control Daemon (MBCD)

6. Troubleshooting High Availability mechanism issues

  • Troubleshooting HA
  • Brief review of the HA mechanism
  • HA connectivity
  • Checkpointing
  • HA states and state transitions
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Oracle SBC Troubleshooting
Код курсу:
5 Днів, 40 Ак. Годин
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