Получить консультацию
Training Center MUKКурсыCiscoCisco CollaborationImplementing Cisco Contact Center Enterprise (CCEI)

Implementing Cisco Contact Center Enterprise (CCEI)

Код курса
CCEI
Продолжительность
3 Дней, 24 Ак. Часов
Описание курса
Цели
Требования
Программа курса
Описание курса

Description
The Implementing Cisco Contact Center Enterprise (CCEI) training teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of
continuous and capability-rich journeys for your customers, across time and channels. This training teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This training also earns you 24 Continuing Education (CE) credits toward recertification.

How you’ll benefit
This training will help you:
• Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels
• Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises
• Earn 24 CE credits toward recertification

Technology areas
• Collaboration

Цели

Objectives

• Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment
• Identify concepts necessary to create CCE system design specifications and deployment plans
• Discover how to install CCE software
• Administer CA signed security certificates to support the successful addition of a PCCE site
• Use the Integration Wizard to configure the various platforms and servers installed in the PCCE environment
• Discuss integration of the CUIC, LiveData, and Finesse reporting environments
• Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits
• Examine concepts necessary to create CCE system design specifications and deployment plans
• Create a series of routing scripts using PCCE
• Configure Single sign-on for Unified CCE

Требования

Prerequisites
There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:
• Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
• Understanding of IP networks
• Strong understanding of Cisco Packaged Contact Center Enterprise functionality
• Advanced experience administering of Cisco Packaged Contact Center Enterprise
• Working knowledge of Unified Communications Manager and Voice Gateways

These skills can be found in the following Cisco Learning Offerings:
Administering Cisco Contact Center Enterprise (CCEA)
Administering Advanced Cisco Contact Center Enterprise (CCEAA)
Understanding Cisco Contact Center Enterprise Foundations (CCEF)
Understanding Cisco Collaboration Foundations (CLFNDU)
Implementing and Administering Cisco Solutions (CCNA)

Who should enroll
• Deployment Engineers
• Sales Engineers

Программа курса

Outline
• Planning a Cisco Packaged Contact Center Enterprise Deployment
• Staging a Packaged CCE Deployment
• Preparing CCE Software for Installation
• Administering Security Certificates
• Introducing the Packaged CCE Integration Wizard
• Adding a Site to Packaged CCE
• Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
• Personalizing the Packaged CCE Dial Plan
• Configuring to Validate Deployment
• Scripting for Packaged Contact Center Enterprise
• Configuring Single Sign-On

Lab Outline
• Navigate CCE Discovery Architecture and Components
• Explore ICM Configuration Tools
• Observe Installed CCE Software
• Certificate Store Navigation
• Add a Remote Site to PCCE
• Personalize Cisco Finesse Server
• Configure Site Dial Plan
• Verify Configuration Details to Facilitate Final Testing
• Configure Deployment of VXML Functionality
• Build a Series of Test Scripts
• Enable Single Sign-On

Регистрация на ближайший курс
Implementing Cisco Contact Center Enterprise (CCEI)
Код курса:
CCEI
Продолжительность:
3 Дней, 24 Ак. Часов
Зарегистрироваться
Получить консультацию
Свяжитесь со мной
Получить консультацию
Отправить заявку
Регистрация на вебинар
Отправить заявку
Ваша заявка получена!
Мы свяжемся с вами в ближайшее время.