Implementing Cisco Contact Center Enterprise (CCEI)
Код курса
CCEI
Продолжительность
3 Дней, 24 Ак. Часов
Описание курса
Цели
Требования
Программа курса
Описание курса
Description
The Implementing Cisco Contact Center Enterprise (CCEI) training teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of
continuous and capability-rich journeys for your customers, across time and channels. This training teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This training also earns you 24 Continuing Education (CE) credits toward recertification.
How you’ll benefit
This training will help you:
• Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels
• Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises
• Earn 24 CE credits toward recertification
Technology areas
• Collaboration
Цели
Objectives
• Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment
• Identify concepts necessary to create CCE system design specifications and deployment plans
• Discover how to install CCE software
• Administer CA signed security certificates to support the successful addition of a PCCE site
• Use the Integration Wizard to configure the various platforms and servers installed in the PCCE environment
• Discuss integration of the CUIC, LiveData, and Finesse reporting environments
• Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits
• Examine concepts necessary to create CCE system design specifications and deployment plans
• Create a series of routing scripts using PCCE
• Configure Single sign-on for Unified CCE
Требования
Prerequisites
There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:
• Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
• Understanding of IP networks
• Strong understanding of Cisco Packaged Contact Center Enterprise functionality
• Advanced experience administering of Cisco Packaged Contact Center Enterprise
• Working knowledge of Unified Communications Manager and Voice Gateways
These skills can be found in the following Cisco Learning Offerings:
• Administering Cisco Contact Center Enterprise (CCEA)
• Administering Advanced Cisco Contact Center Enterprise (CCEAA)
• Understanding Cisco Contact Center Enterprise Foundations (CCEF)
• Understanding Cisco Collaboration Foundations (CLFNDU)
• Implementing and Administering Cisco Solutions (CCNA)
Who should enroll
• Deployment Engineers
• Sales Engineers
Программа курса
Outline
• Planning a Cisco Packaged Contact Center Enterprise Deployment
• Staging a Packaged CCE Deployment
• Preparing CCE Software for Installation
• Administering Security Certificates
• Introducing the Packaged CCE Integration Wizard
• Adding a Site to Packaged CCE
• Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
• Personalizing the Packaged CCE Dial Plan
• Configuring to Validate Deployment
• Scripting for Packaged Contact Center Enterprise
• Configuring Single Sign-On
Lab Outline
• Navigate CCE Discovery Architecture and Components
• Explore ICM Configuration Tools
• Observe Installed CCE Software
• Certificate Store Navigation
• Add a Remote Site to PCCE
• Personalize Cisco Finesse Server
• Configure Site Dial Plan
• Verify Configuration Details to Facilitate Final Testing
• Configure Deployment of VXML Functionality
• Build a Series of Test Scripts
• Enable Single Sign-On
Регистрация на ближайший курс
Implementing Cisco Contact Center Enterprise (CCEI)
Код курса:
CCEI
Продолжительность:
3 Дней, 24 Ак. Часов
