Administering Cisco Contact Center Enterprise
Код курса
CCEA
Продолжительность
4 Дней, 32 Ак. Часов
Описание курса
Цели
Требования
Программа курса
Описание курса
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
Регистрация на ближайший курс
Administering Cisco Contact Center Enterprise
Код курса:
CCEA
Продолжительность:
4 Дней, 32 Ак. Часов
