VMware Workspace ONE: Unified Endpoint Management Troubleshooting [V20.x]

Prerequisites

This course requires completion of one of the following courses:

• VMware Workspace ONE: Skills for Unified Endpoint Management
  OR
• VMware Workspace ONE: Unified Endpoint Management Bootcamp

Intended Audience

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants.

Outline

1. Course Introduction

• Introductions and course logistics
• Course objectives

2. Fundamentals of Workspace ONE UEM Troubleshooting

• Summarize the general logic of Workspace ONE UEM issue troubleshooting
• Classify Workspace ONE UEM issues
• Describe when and why to use logs for troubleshooting
• Compare the different log levels
• Identify the key factors of log collection
• Summarize the workflow topology of each Workspace ONE UEM productivity and integration component

3. Workspace ONE UEM Console Troubleshooting

• Outline the best practices for Workspace ONE UEM console issue troubleshooting
• Identify common Workspace ONE UEM console issues
• Troubleshoot Workspace ONE reporting issues
• Troubleshoot issues related to Group Management and Assignments
• Troubleshoot issues related to System Settings and Admin Roles
• Use the Console Event log for Workspace ONE UEM console issue troubleshooting
• Collect and analyze Workspace ONE UEM console logs

4. Workspace ONE UEM Enterprise Integration Troubleshooting

• Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
• Identify common Enterprise Integration issues
• Troubleshoot issues related to AirWatch Cloud Connector
• Troubleshoot issues related to Directory Services integration
• Troubleshoot issues related to certificate authority integration
• Troubleshoot issues related to Workspace ONE access integration in the Workspace ONE UEM console

5. Workspace ONE UEM Endpoint Troubleshooting

• Summarize the endpoint connection topologies of different endpoint platforms
• Describe endpoint troubleshooting best practices
• Identify common endpoint issues
• Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
• Validate enrollment settings for endpoint enrollment
• Troubleshoot endpoint connectivity issues
• Validate the Hub Settings in the Workspace ONE UEM console
• Summarize the general logic of troubleshooting profile lifecycle management issues
• Outline common compliance policy lifecycle management issues
• Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
• Identify the categories and logging levels of certain Device Event log entries
• Troubleshoot Device Enrollment Program (DEP) enrollment issues

6. Workspace ONE UEM Email Troubleshooting

• Summarize the general troubleshooting logic of resolving Email Management issues
• Identify common email issues
• Troubleshoot issues related to email profile and VMware Workspace ONE® Boxer settings
• Troubleshoot AirWatch Secure Email Gateway related issues
• Troubleshoot PowerShell integration related issues
• Troubleshoot issues related to Email Compliance Policy
• Troubleshoot issues related to Email Notification Service
• Outline the steps of collecting Secure Email Gateway logs and email server logs

7. Workspace ONE UEM Application Troubleshooting

• Summarize the best practices of Application Management issue troubleshooting
• Identify common Application Management issues
• Troubleshoot issues related to Public Application management lifecycle
• Troubleshoot issues related to Internal Application management lifecycle
• Troubleshoot issues related to Apple Volume Purchase Program
• Troubleshoot issues related to Windows Store for Business
• Troubleshoot issues related to Per-App VPN
• Collect and analyze Per-App Tunnel log

8. Workspace ONE UEM Content Troubleshooting

• Summarize the best practices of Content Management issue troubleshooting
• Identify common Content Management issues
• Troubleshoot issues related to AirWatch managed content management
• Troubleshoot issues related to Content Gateway
• Collect and analyze Content Gateway logs
• Troubleshoot issues related to Admin Repository
• Troubleshoot issues related to User Repository
• Troubleshoot issues related to Workspace ONE Content Application