Troubleshooting Cisco Contact Center Enterprise (CCET)

Description
The Troubleshooting Cisco Contact Center Enterprise (CCET) training is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This training also earns you 16 Continuing Education (CE) credits toward recertification.

How you’ll benefit
This training will help you:
• Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
• Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues
• Earn 16 CE credits toward recertification

Technology areas
• Collaboration

Objectives

• Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
• Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
• Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment