Troubleshoot Workspace ONE UEM
Kursun kodu
WS1T
Müddət
5 Gün, 40 Saat
Kursun təsviri
Məqsədlər
Tələblər
Kursun proqramı
Kursun təsviri
Overview
Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.
Məqsədlər
Course objectives:
• Summarize the basic troubleshooting methodology.
• Outline common troubleshooting techniques in the Workspace ONE UEM console.
• Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
• Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
• Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
• Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
Tələblər
Target audience
• Intermediate to advanced practitioners that support Workspace ONE UEM environments.
Prerequisites Recommended:
• A working knowledge of Omnissa Workspace ONE UEM infrastructure
• A background in End-User Computing
• Completed Workspace ONE UEM Deploy and Manage course
Kursun proqramı
Outline
1 Course introduction
• Introductions and course logistics
• Course objectives
2 Workspace ONE foundations
• Navigating and customizing the console
• Workspace ONE UEM console foundations
• Workspace ONE Hub Services
• Workspace ONE UEM accounts
3 Workspace ONE architecture
• Workspace ONE & modern SaaS architecture
• Workspace ONE UEM architecture
• Additional Workspace ONE components
• Workspace ONE example use cases
4 Fundamentals of troubleshooting Workspace ONE UEM
• Software troubleshooting and support methods
• Core components topology
• Integrated components topology
• Workspace ONE UEM log files
5 Workspace ONE UEM console troubleshooting
• Workspace ONE UEM troubleshooting overview
• Group management and assignment
• System settings and roles
• Analytic events
• Collecting and analyzing Workspace ONE UEM logs
6 Integration troubleshooting
• Integration overview
• AirWatch Cloud Connector
• Directory Services integration
• Directory Users and Groups synchronization
• Certificate Authority integration
• Omnissa Access and Workspace ONE Intelligent Hub
7 Endpoint troubleshooting
• Endpoint topology overview
• Tools and resources for troubleshooting
• Workspace ONE Assist
• Troubleshooting common issues
8 Application troubleshooting
• Applications overview
• Configuration review
• Tools and resources for troubleshooting
• Public applications
• Internal applications
• Purchased applications
9 Unified Access Gateway and Edge services troubleshooting
• Unified Access Gateway architecture overview
• Unified Access Gateway configuration review
• Tools and resources for troubleshooting
• Content Gateway on Unified Access Gateway
• Workspace ONE Tunnel on Unified Access Gateway 10 Email troubleshooting
• Email architecture overview
• Email profile configuration review
• Tools and resources for troubleshooting
• Workspace ONE Secure Email Gateway on Unified Access Gateway
• PowerShell integration
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Troubleshoot Workspace ONE UEM
Kursun kodu:
WS1T
Müddət:
5 Gün, 40 Saat
