Reporting Cisco Contact Center Enterprise (CCER)

Description
The Reporting Cisco Contact Center Enterprise (CCER) training provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The training explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco CCE solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The training teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.
This training also earns you 12 Continuing Education (CE) credits toward recertification.

How you’ll benefit
This training will help you:
• Consolidate disparate data into manageable, comprehensive reports
• Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components
• Earn 12 CE credits toward recertification

Technology areas
• Collaboration

Objectives

• Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
• Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
• Discuss the functional attributes of the Cisco Unified Intelligence Center
• Customize Cisco Unified Intelligence Center Reports and Views