ITIL® 4 Managing Professional Transition

Kursun kodu

HU0C8S

Müddət

5 Gün, 40 Saat

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Kursun proqramı

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Course overview

This course allows candidates of the previous iteration of ITIL to have a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional. This course provides an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4. The majority of the focus and time allocated during this course is an overview and understanding of the key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.

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Course objectives

This course covers the following topics:

ITIL 4 Foundation: to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts
Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support ITenabled products and services, and relevant practices, methods and tools
Drive Stakeholder Value (DSV): to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments
Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction

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Prerequisites

Candidates must currently hold the ITIL Expert designation or have a minimum of 17 Credits with the ITIL credit scheme to qualify for registration with PeopleCert regarding the Managing Professional examination.

Audience

Senior IT leaders and executives
Managers, supervisory staff and team leaders
IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
IT professionals working in roles associated with a service-based business model
IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework

Kursun proqramı

Course Outline

ITIL 4 Foundation

Understand the key concepts of service management including service relationships
Understand how the ITIL guiding principles can help an organization adopt service management, and also the nature, use, and interaction of the guiding principles
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain (SVS) and how these activities interconnect

ITIL Specialist: Create Deliver and Support

Understand how to plan and build a service value stream to create, deliver, and support services
Learn how the relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Understand how to create, deliver and support services

ITIL Specialist: Drive Stakeholder Value

Understand how customer journeys are designed
Learn how to foster stakeholder relationships
Learn how to shape demand and define service offerings
Learn how to onboard and offboard customers and users
Learn how to act together to ensure continual value cocreation (service consumption and provisioning)
Learn how to realize and validate service value

ITIL Specialist: High-Velocity IT

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL ‘operating model’
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

ITIL Strategist: Direct, Plan and Improve

Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of Governance, Risk, and Compliance, also how to integrate these principles and methods into the service value system
Understand how to use the key principles and methods of Communication and Organizational Change Management to direct planning and improvement

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ITIL® 4 Managing Professional Transition

Kursun kodu:

HU0C8S

Müddət:

5 Gün, 40 Saat

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