IBM Case Manager 5.2 - Customize and Extend the Features

Customize the Case Manager Client User Interface

• Customize the Case Manager Client appearance
• Customize the Banner appearance
• Customize the login page
• Change Icons for the client
• Modify the labels in the Case Manager Client
• Specify Viewers for File Types
• Viewer Maps
• Add custom help topics
• Creating a help plug-in
• Toolbar widgets

Use Scripts to Customize Case Manager Client

• IBM Case Manager Development Architecture
• IBM Case Manager API toolkits
• IBM Content Navigator APIs
• IBM Case Manager JavaScript API
• Collaborative editing of objects
• Script Adapter widget
• Adding discretionary tasks
• IBM Case Manager classes and events for adding tasks
• Adding a choice list to a case property
• IBM Case Manager classes for adding a choice list
• Data Validation based on a step response
• Case custom workbench pages
• Filter In-basket SA — Script Adapter widget
• Filter Search SA — Script Adapter widget
• Tips for the labs and lab overview

Develop Custom Widgets

• Custom widget development overview
• Developing case management applications
• Creating a custom page widget and actions package
• IBM Content Navigator plug-in for the custom widget package
• Setting up the development environment for plug-ins
• Create registry files for the custom widget package
• Catalog JSON file
• Page widget definition JSON file
• IBM Case Manager custom page widget development
• Implementing a page widget
• Files used to implement a page widget
• Contents in a custom page widget package
• Options for widget package deployment and registration
• Folder structure for the custom widget project
• Implement toolbar and menu for your widget
• Build and deploy a widget as an EAR file
• Widget package structure
• Custom case comment widget
• Update an existing widget package with new widgets

Implement External Data Services (EDS)

• Case data from an external data source
• Sample external data service
• Java code in the sample EDS service
• External Data Configuration in the sample

Appendix

• Start and Stop System Components
• Debugging and troubleshooting
• Additional Information and links